Legal

ResQBand Terms of Use

Effective October 7, 2026. These Terms of Use (our terms of sale and service) govern getresqband.com and every ResQBand product and service. Short version: ResQBand is a carrying accessory and information service, not a medical device. In an allergic emergency, use your epinephrine as directed and call 911.

Emergency Use Warning

At the first sign of a severe allergic reaction, use your epinephrine right away as your healthcare provider directed and call 911. Do not delay treatment to find, tap or set up any ResQBand product. ResQBand alerts, tracking and temperature features can fail, so never rely on them as your only safeguard. Always carry your prescribed epinephrine, check its expiry date and store it as its label directs.

Agreeing to these terms. You accept these Terms of Use, including the Safety & Liability Notice in section 3, when you tick the box that reads “I agree to the ResQBand Terms of Use and Safety & Liability Notice” at checkout or when you register a card, and when you purchase, activate or use a ResQBand product or service. If you do not agree, please do not buy or use them.

1. Who we are

getresqband.com is operated by Western Allergy Services Ltd., a family-owned Canadian company supplying allergy diagnostics and immunotherapy since 1972, with teams in Victoria BC, Hamilton ON, St. John's NL. Contact us at info@westernallergy.com or 1 866 335 5294. "ResQBand", "we" and "us" mean Western Allergy Services Ltd..

2. What ResQBand is, and is not

ResQBand products are carrying accessories and an emergency-information service for people who carry epinephrine. They are not medical devices. They do not contain, administer, dose or replace any medication, do not diagnose or treat any condition, and are not a substitute for medical care, supervision or an emergency response. A tapped card links to the manufacturer's published use instructions and shows an approximate street address for the person helping; always follow the label on your own medication and the direction of healthcare professionals and 911 dispatchers. Guaranteed network coverage, phone behaviour, card tap performance and bystander action are outside our control, so the service must never be your only emergency plan.

3. Safety & Liability Notice

This notice forms part of these Terms of Use. It is also published on its own at getresqband.com/safety.

ResQBand products, software, alerts, tracking features and related services are intended to assist users in carrying, locating and accessing emergency medication and information. They are not a substitute for prescribed medication, professional medical advice, emergency medical services or calling 911.

Users are responsible for ensuring that their prescribed emergency medication is present, accessible, properly stored, within its expiry date and used according to the instructions of their healthcare provider and the medication manufacturer.

ResQBand does not guarantee that tracking, alerts, temperature monitoring, card tap functions, mobile applications, wireless communications or other electronic features will operate at all times. Batteries, mobile devices, internet or cellular service, third-party systems and other factors may affect their operation.

To the maximum extent permitted by applicable law, ResQBand and its owners, affiliates, employees and suppliers shall not be liable for any injury, death, loss, delay, damage or other consequence arising from the use, misuse, failure, malfunction or reliance upon any ResQBand product or service, including claims arising from negligence, except where such liability cannot legally be excluded or limited.

By purchasing, activating or using a ResQBand product or service, the user acknowledges these limitations, assumes responsibility for the proper use and maintenance of the product and emergency medication, and agrees to the ResQBand Terms of Use.

4. Ordering accessories

Prices are in Canadian dollars and can change without notice; the price shown at checkout is the price you pay, plus applicable GST/HST and, in British Columbia, PST. Payment is processed by Moneris; we never see or store your card number. Shipping is by Canada Post, typically 2 to 10 business days from when an order ships, at the rate shown at checkout. A pre-order ships in the month shown on the product page and at checkout; if that changes, we will email you before it ships. Orders shipped to the United States are priced in US dollars and include US shipping and our estimate of the US duty and customs fees, which we prepay so nothing is due on delivery; if the actual duty differs from the estimate, we absorb the difference. We do not collect US sales tax. If a US order is charged in Canadian dollars, checkout shows the amount before you pay, and your card issuer's conversion and fees are between you and your issuer. Medication is not shipped outside Canada. Risk in the goods passes to you on delivery to the carrier; title passes on payment in full. We may refuse or cancel an order for suspected fraud, pricing errors or stock problems, with a full refund of anything paid.

5. Epinephrine through our pharmacy partner

neffy and EpiPen are behind-the-counter medications. Our licensed Canadian pharmacy partner, Clearpoint Pharmacy, dispenses and ships them, within Canada only, and a pharmacist reviews every order before it is dispensed. There are two ways to order:

Through the cart. The neffy 2-pack and the EpiPen 0.3 mg 2-pack are sold through the cart at the price shown, and you pay at checkout like any other item (a pre-order is paid when you order and ships in the month shown). Your order goes to the pharmacy, where the pharmacist may call you to confirm details. If the pharmacist decides not to dispense it, that part of your order is cancelled and refunded in full.
By pharmacy request. To have a drug plan billed, or to order EpiPen Jr (0.15 mg), which the cart does not sell, send the pharmacy request form. The pharmacist reviews it, confirms the strength, your coverage and the price, and emails a secure payment link; nothing is charged before then.

The pharmacy's own terms and professional obligations govern the dispensing. Medications cannot be returned once dispensed; if yours arrives damaged or is not what you ordered, contact us and we will arrange a replacement or a refund with the pharmacy.

6. Returns

Accessories can be returned within 30 days of delivery for a refund of the product price if they are unused, complete and in their original condition; an opened package is fine as long as the item is unused. Registered cards can be returned too, and are deactivated on refund. Outbound shipping, and any US duty we prepaid, are not refunded, and return postage is yours, unless we shipped the wrong item or a defective one: then we cover the return postage and replace it or refund it in full. Medications cannot be returned once dispensed; see section 5. To start a return, email info@westernallergy.com with your order number and we will send the return address.

7. Card registration and alerts

Registering a card requires accurate information. You are responsible for keeping your profile current and for listing only people who have agreed to be your emergency contacts. Listing someone does not sign them up for texts: Western Allergy never texts a contact until that person opts in themselves from the invite you send them, as described in our text message program.

Registering a card and its alerts are free, with no subscription. A registered card shows your profile when tapped, gives the helper a button to alert the contacts who have opted in (alerts go only when the helper presses it, with the helper's location if their phone shares it, and carriers can delay texts and calls), and keeps a documented tap history. If we introduce optional paid features, we will describe them and their price before you choose them, and we will never charge a registered card without your agreement. The safety floor never turns off: the manufacturer's use instructions and the Call 911 button work on every card, registered or not.

8. Acceptable use

Do not register a card for a person without their knowledge (a parent or guardian may register for their child or dependant), enter false emergency information, use the alert button other than to help the card owner, probe or disrupt the service, or resell the service. Misuse of emergency alerts can endanger the card owner and may lead to suspension of the profile.

9. Intellectual property

ResQBand and Western Allergy are trademarks of Western Allergy Services Ltd.. neffy is a registered trademark of ARS Pharmaceuticals, marketed in Canada by ALK. EpiPen is a registered trademark of the Viatris group. Site content is ours or licensed to us; you may not copy it for commercial use without permission.

10. Liability

Nothing in these terms, including the Safety & Liability Notice in section 3, excludes or limits liability that cannot be excluded or limited under applicable law, including your rights under the consumer protection legislation of your province or state. Subject to that, the service is provided as-is, we exclude implied warranties to the extent permitted, and our total liability for any claim connected to a product or the service is limited to the greater of the amount you paid us in the 12 months before the claim and $100 CAD. We are not liable for indirect or consequential losses, or for the acts or omissions of bystanders, carriers, telecom networks or the pharmacy partner.

11. General

These terms are governed by the laws of British Columbia and applicable Canadian law, and disputes belong to the courts of British Columbia, without limiting any mandatory consumer rights of your province or state. If part of these terms is unenforceable the rest stands. We may update these terms; the effective date above changes when we do, and material changes to card registration or alerts are notified by email. Orders and card registrations record the version you agreed to (this version: 2026-10-07). Questions: info@westernallergy.com.